Fractional Leadership
- What's included
- 3-month minimum, strategy, team and hiring, operating cadence, board presence
- Result
- A post-sale org built for revenue, ready to hand off to your full-time hire.
"Working with Reut showed us exactly where we were bleeding money and where we weren't moving fast enough. We uncovered $700K in expansion we could act on immediately, and for the first time we had a real forecasting picture to bring to the board. She cut through the noise and shifted the CS mindset from firefighting to a real process that drives revenue."
What lands in your hands.
The right fit.
- Founder-led company before the first full-time post-sale leader
- CS leader just left and there is no one at the wheel
- Teams in transition, new leader ramp, restructure, post-acquisition
- Boards and CEOs who want a senior voice on customer strategy and NRR now
What you walk away with.
- Post-sale strategy and 12-month roadmap
- Operating cadence and dashboards
- Hiring plan and team structure
- AI mapping embedded into how the function operates
- Board-ready narrative on NRR and customer health
- Clean handoff when the permanent hire is ready
The work, end to end.
Diagnose and align
Full audit of the org and customer base.
- 1:1 with each post-sale leader and CS team member
- CRM usage, integration, and data structure
- Align with the CEO on what changes first and the revenue target
Build and run
Strategy and operating cadence shipped.
- Processes defined across CS, Sales, and Product
- Revenue ownership defined, who owns what and when
- Hiring or restructuring started where needed
- AI mapping, where AI supports the team, where humans stay in the loop
Own the function
Move NRR. Show up at the board. Coach the team.
- Expansion pipeline active across the customer base
- Churn signals tracked and acted on before the renewal call
- Forecasting live and board-ready
Handover
Full-time leader walks into a running org.
- Team aligned, processes documented, revenue target moving
- Clean handoff, nothing left to chance
Diagnose and align
Full audit of the org and customer base.
- 1:1 with each post-sale leader and CS team member
- CRM usage, integration, and data structure
- Align with the CEO on what changes first and the revenue target
Build and run
Strategy and operating cadence shipped.
- Processes defined across CS, Sales, and Product
- Revenue ownership defined, who owns what and when
- Hiring or restructuring started where needed
- AI mapping, where AI supports the team, where humans stay in the loop
Own the function
Move NRR. Show up at the board. Coach the team.
- Expansion pipeline active across the customer base
- Churn signals tracked and acted on before the renewal call
- Forecasting live and board-ready
Handover
Full-time leader walks into a running org.
- Team aligned, processes documented, revenue target moving
- Clean handoff, nothing left to chance
Ready to move your NRR?
Let's talk. No pitch. Just an honest conversation about what is broken and how fast we can fix it.